Fujifilm x Shippeo: Enabling sustainable transformation

A Global Imaging institution

Fujifilm Corporation and its affiliates employ nearly 40,000 people worldwide. Capitalized at 40 billion yen (€244m), the Japan-founded company, which started with a strong focus on cameras and film, has now diversified to provide products and services in Healthcare (Medical Systems, Bio-CDMO, and LS Solutions), Electronics (Semiconductor Materials, Display Materials, and Other Electronics Materials), and Imaging (Consumer Imaging and Professional Imaging).

A Multimodal Global Partnership

Shippeo works with Fujifilm Europe, covering nearly 250,000 shipments/year, with an 80/20 split between parcels and road. Ocean containers, rail and air are also used, albeit to a lesser extent.

Given Fujifilm’s highly diversified activities, shipments can vary from industrial printing equipment weighing several tons to tiny spare parts no heavier than a few grams. 

These are mostly shipments originating from central warehouses throughout Europe, with some of the tracked shipments starting their journey from the factories in Asia. 

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Solving specific pain points

Fujifilm Europe turned to Shippeo to:

• Gain visibility on their shipments, especially of parcel, LTL and FTL shipments in Europe;
• Improve customer experience and reduce operational inefficiencies;
• Improve logistics performance in order to reduce costs; 
• Optimize its carrier network
• Track scope 3 CO2e emissions. 

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Fujifilm wanted not only to track scope 3 carbon emissions for regulatory reasons, but also to enable it to move from “service level+cost” to a more triangular discussion, around service level+cost+sustainability.

Solutions and results

In a relatively short timespan, Fujifilm Europe’s partnership with Shippeo has delivered numerous successes.

• Improved Customer Satisfaction: Positive feedback from internal Fujifilm teams using Shippeo
• Optimized personnel efficiency: No longer having to chase carriers on the phone led to a considerably decreased workload for customer care teams. This improvement was particularly noticeable with ocean transport
• Improved Supply Chain Planning: Continuous analysis of real transportation lead times enables Fujifilm Europe to better anticipate the volume of shipments arriving at central warehouses. This creates a smoother inbound process, including the new ability to track demurrage and detention. 
• Monitored CO₂ Emissions: Fujifilm Europe is now able to track its supply chains’ scope 3 emissions, in compliance with EU regulations (CSRD).

Why Shippeo?

Why did Fujifilm Europe choose Shippeo, as opposed to a competitor?

• High Data Quality / ETA Performance
• Proven track record of rapid implementation and onboarding
• Easy interfacing with SAP
• GDPR compliance.

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