Objectively measuring carrier performance to optimize logistics operations.
Castorama, a retailer of DIY and home improvement tools and supplies, and part of the British group Kingfisher, relies on Shippeo to automatically capture information and objectively measure delivery performance.
Before using Shippeo, Castorama's carriers had to manually input arrival times and other delivery information after each of their 70,000 yearly deliveries were completed. However, this information was often entered hours, or sometimes even weeks, after a delivery had taken place. As a consequence, because most times shown on Castorama's TMS were not objective, this data was not reliable.
“Shippeo allows us to be proactive and dynamic with our logistics operations. We have moved from a manual approach to a completely automated system that captures delivery information instantly.”
Thanks to Shippeo, Castorama now automatically captures delivery information via GPS and geofencing, which not only eliminates the need to have carriers manually enter information, but also allows them to reliably measure the performance of their carriers as well as their logistics operations. In addition, warehouse staff are now able to communicate on shipment arrival times more proactively with their 104 stores.
Carrier arrival time data recorded manually, often inaccurate and completed retrospectively.
Automatic capture of delivery information via GPS and geofencing.
Implementing real-time shipment tracking to keep ahead of competition and improve efficiencies throughout operations.
Driving customer satisfaction with a premium service offering and reducing costs with better visibility, parcel tracking and tracing capabilities.