SUCCESS STORY

Retail

Castorama

Objectively measuring carrier performance to optimize logistics operations.

Project
scope
Retail stores
104
Total area of warehouses
300 000 m²
Loads per year
70,000

Leading French DIY tools and supplies retailer

Castorama, a retailer of DIY and home improvement tools and supplies, and part of the British group Kingfisher, relies on Shippeo to automatically capture information and objectively measure delivery performance.

A manual mission for carriers

Before using Shippeo, Castorama's carriers had to manually input arrival times and other delivery information after each of their 70,000 yearly deliveries were completed. However, this information was often entered hours, or sometimes even weeks, after a delivery had taken place. As a consequence, because most times shown on Castorama's TMS were not objective, this data was not reliable.

“Shippeo allows us to be proactive and dynamic with our logistics operations. We have moved from a manual approach to a completely automated system that captures delivery information instantly.”

Philippe Duhamel
Transportation Manager

Automation brings reliability

Thanks to Shippeo, Castorama now automatically captures delivery information via GPS and geofencing, which not only eliminates the need to have carriers manually enter information, but also allows them to reliably measure the performance of their carriers as well as their logistics operations. In addition, warehouse staff are now able to communicate on shipment arrival times more proactively with their 104 stores.

Castorama

Problem

Carrier arrival time data recorded manually, often inaccurate and completed retrospectively.

Solution

Automatic capture of delivery information via GPS and geofencing.

Key Metrics

  • Carrier performance improvements
  • Reduced turnaround times
  • Decreased delays
  • Reduced costs
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