Leroy Merlin, one of the leading home improvement chains in Europe, uses Shippeo's new "Customer Visibility" portal, allowing in-store teams to know the exact location and predicted ETA of more than 100,000 annual deliveries performed by more than 100 carriers. Having instant access to this information will enable them to easily identify delayed deliveries, helping them plan accordingly to streamline in-store operations, such as the unloading of goods. In addition, having a holistic view (shippers, carriers, and points-of sale) of all information makes it possible for all stakeholders to reliably coordinate their transportation plans, on-time delivery, and store unloading times with all transparency.
Providing in-store teams with real-time visibility allows better cross-company collaboration and improves productivity.
Each day, all of Leroy Merlin's 137 french stores receive up to 10 deliveries from 4 different warehouses. "Even though our transportation teams were already using Shippeo to have predictive and real-time visibility of all loads, it quickly became evident that we needed to provide each of our in-store teams with the same level of visibility," says Nicolas Davril, Head of Transportation at Leroy Merlin. "This would allow for better collaboration between teams, eliminating the need for time-consuming calls to inform others of delivery status, hence improving productivity."
The Shippeo "Customer Visibility" portal lets shippers give their end-customers access to a branded portal, where they can monitor all of their incoming deliveries in real-time, and see when each is scheduled to arrive. "In-store staff is responsible for multiple daily tasks, such as restocking shelves, preparing orders coming from a warehouse, and unloading goods from delivery trucks," states Nicolas Davril. "Knowing exactly when a truck will arrive lets each store's staff better plan their daily operations. Before having visibility of their deliveries they would have to idly wait for a delayed truck, or be interrupted whilst in the middle of another task to unload an out-of-schedule delivery."