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Press release

Leroy Merlin runs lean in-store operations and improves cross-company collaboration thanks to Shippeo's new "Customer Visibility" portal


Shippeo's new "Customer Visibility" portal will be used by all 137 Leroy Merlin stores in France, giving in-store teams instant access to real-time location and predictive ETAs of their daily deliveries

Paris, March 16, 2018: Leroy Merlin, one of the leading home improvement chains in Europe, is using Shippeo's new "Customer Visibility" portal, allowing in-store teams to know the exact location and predicted ETA of more than 100,000 annual deliveries performed by more than 100 carriers. Having instant access to this information will enable them to easily identify delayed deliveries, helping them plan accordingly to streamline in-store operations, such as the unloading of goods. In addition, having a holistic view (shippers, carriers, and points-of sale) of all information makes it possible for all stakeholders to reliably coordinate their transportation plans, on-time delivery, and store unloading times with all transparency.

Each day, all of Leroy Merlin's 137 french stores receive up to 10 deliveries from 4 different warehouses.

"Even though our transportation teams were already using Shippeo to have predictive and real-time visibility of all loads, it quickly became evident that we needed to provide each of our in-store teams with the same level of visibility," says Nicolas Davril, Head of Transportation at Leroy Merlin. "This would allow for better collaboration between teams, eliminating the need for time-consuming calls to inform others of delivery status, hence improving productivity."

The Shippeo "Customer Visibility" portal lets shippers give their end-customers access to a branded portal, where they can monitor all of their incoming deliveries in real-time, and see when each is scheduled to arrive. "In-store staff is responsible for multiple daily tasks, such as restocking shelves, preparing orders coming from a warehouse, and unloading goods from delivery trucks," states Nicolas Davril. "Knowing exactly when a truck will arrive lets each store's staff better plan their daily operations. Before having visibility of their deliveries they would have to idly wait for a delayed truck, or be interrupted whilst in the middle of another task to unload an out-of-schedule delivery."

Leroy Merlin is implementing the Shippeo "Customer Visibility" portal to all of their 137 stores in France.

"We look forward to continuing our partnership with Leroy Merlin, as they bring in more innovations to their transportation operations," says Lucien Besse, COO and cofounder of Shippeo. "This is one of the many use cases they have put in place using Shippeo's supply chain visibility platform to help them improve customer satisfaction, streamline operations, and boost team productivity."

For those interested in learning more, Shippeo will be present at SITL Paris (Paris Nord Villepinte, March 20-23), where they'll showcase the new "Customer Visibility" portal and other recent product innovations, as well as do a joint session with Leroy Merlin which addresses how freight visibility drives customer satisfaction.


About Leroy Merlin

As a pioneer company of ADEO Group, Leroy Merlin is nowadays the leading company for home improvement and living environment. Specializing in the sale of products, projects and services, Leroy Merlin France's ambition is to create new ways of living to have a better habitat tomorrow, and puts the satisfaction of its customers at the heart of its business. More than 22,000 employees in 137 stores in France now carry this idea. Leroy Merlin France today generates annual sales of more than € 6.7 billion (2017 revenue).

About Shippeo

Shippeo helps leading Supply Chains leverage transportation to deliver exceptional customer service and achieve operational excellence. Its real-time transport visibility platform provides shippers, carriers and logistics providers with instant tracking and dynamically-updated ETAs of every delivery, allowing them to quickly identify problems and proactively alert end-customers before these are impacted. Founded in 2014, Shippeo tracks more than 40,000 deliveries per month throughout Europe for market-leading customers such as Leroy Merlin, Saint-Gobain, and Faurecia, and connects to more than 600 carriers. Learn more at