Implementing real-time shipment tracking to keep ahead of competition and improve efficiencies throughout operations.
Established in 2007, Magnus Logistics is a leading logistics service provider in the Baltics and currently manages a fleet of 1000+ trucks delivering over 200 loads per day and operating throughout the entire European Union. In 2015, the Lithuania-based company also expanded operations into Poland, opening a subdivision in Warsaw. The company made more than €50m in sales revenue in 2020 with a freight volume of 61,000 units. Magnus’s management systems have been awarded international accreditations in ISO9001, ISO14001 and AEO, SQAS and are trusted by some of the world’s most recognizable brands. The logistics provider has also been ranked in the top 6% of companies in Lithuania for reliability and economic stability.
With customer expectations constantly evolving in the supply chain and logistics world, Magnus recognized an opportunity to further digitalize operations to improve the level of service offered. A visibility gap existed across their transport operations, for own fleet as well as sub-contracted services. This made it difficult to anticipate delays and impossible to warn customers in advance. Without this information, customer satisfaction could be jeopardized and financial penalties incurred.
Shippeo's platform has definitely met all expectations that were set. We’ve been impressed with the professionalism of the team and how effectively they’ve been able to communicate with our people. The wide compatibility with a variety of systems and integration types is impressive and the accompanying support is top notch.
Shippeo’s platform offered Magnus a way to fill the visibility gap and lift overall capabilities to the next level. Real-time location data collected gives Magnus full visibility across their transport operations, including sub-contractors, eliminating the need to manually chase deliveries. This automated freight control process is therefore also much more cost-effective. The platform analyzes the location data collected and uses sophisticated machine learning algorithms, created by an in-house data science team, to provide predictive ETAs with market-leading accuracy and reliability. These are shared automatically with customers in Magnus-branded notifications, ensuring they remain up-to-date with the latest information on their deliveries. Given the volume of subcontracted shipments, Shippeo’s Onboarding Automation Center has played a key role in making new carrier integrations efficient and pain free, enabling more agile operations. Data is managed in strict compliance with GDPR requirements.
The new tracking capabilities have helped Magnus become more competitive, directly impacting revenue growth potential, and make it possible for the provider to meet increasing pressure and tracking requirements within RFPs for large shippers. The new service capabilities are contributing towards increased customer satisfaction too, as customers now have a greater insight into each delivery. The objective tracking data makes it possible to optimize performance and manage any subcontractor litigations far more effectively. Overall, the company projects it will reach savings of 30% on freight control costs by end of 2021 and a further 20% by the end of 2022.
Many large scale customers require shipment tracking of some kind within RFPs, creating an opportunity cost associated with lack of visibility.
Implementing a real-time transport visibility platform to offer customers advanced tracking capabilities to remain competitive.
Leveraging real-time transportation visibility to streamline logistics operations while further improving on-time deliveries to customers.
Driving customer satisfaction with a premium service offering and reducing costs with better visibility, parcel tracking and tracing capabilities.