One of the most fundamental measurements of logistics or delivery performance within a supply chain is the ‘On time, in full (OTIF)’ metric. Also known as ‘Delivery in full, on time (DIFOT)’, it’s applicable in almost all industries, such as manufacturing and services, in both B2B and B2C businesses. It effectively measures, as a percentage, how successful a supply chain is at carrying out its primary objective by quantifying whether it was able to deliver:
- the expected product (reference and quality)
- in the quantity ordered by the customer
- at the place agreed by the customer
- at the time expected by the customer.