An important part of any procurement process are legal considerations. There are four common legal topics that frequently come up during a contract negotiation for visibility solutions and SaaS products and services in general.
As is the case in any service agreement, responsibilities must be defined for each party. It’s as simple as drawing up a ‘RACI’ table illustrating who is Responsible, Accountable, Consulted or Informed as well as specific provisions detailing the responsibility of each party. It’s very important from a project point of view to determine who is responsible for what, and to be very specific about it. As you can imagine, when you have a failure for specific obligations, you have to be able to determine who is in breach or not, and who will pay for the damages. Ensuring clear responsibilities upfront helps to avoid doubt later and ensures each party feels confident about their role within project deployment.