PARIS, France – 6 November 2023 - Shippeo, a leading provider of multimodal shipment visibility, has been named a Customers’ Choice in the latest Gartner Peer Insights™ “Voice of the Customer”: Real-Time Transportation Visibility Platforms, scoring the highest customer recommendation rate of all providers. The recognition follows the unveiling of Shippeo’s latest Autumn platform release at its annual Visibility Now! conference, which took place in Paris, France last month. The packed release introduces a range of new features and enhancements across its platform that extends its advanced multimodal visibility, including rail shipments between seaports and inland port terminals, boosts data quality, adds contextual data, and enhances collaboration tools and user experience, along with significant advances in stability and platform performance.
Shippeo has been recognized by customers as a Customers’ Choice in the October 2023 Gartner Peer Insights “Voice of the Customer”: Voice of the Customers’: Real-Time Transportation Visibility Platforms. Shippeo was positioned in the Customers’ Choice Quadrant, having scored a 96% recommendation rate, the highest of all providers (based on 116 reviews as of August 2023).
“We are absolutely delighted to be recognized as a Customers’ Choice in this latest Gartner Peer Insights research and are thrilled to have scored the highest overall recommendation rate from customers,” says Thibaut Morlot, VP of Operations and Customer Excellence at Shippeo. “Our focus on customer outcomes and value is clearly paying off, and our teams, from sales through to project management, implementation and user support, can all feel incredibly proud of this significant achievement.”
Shippeo unveiled its latest Autumn platform release at its annual Visibility Now! customer and partner conference in Paris, which drew hundreds of supply chain professionals and ecosystem partner delegates from across the globe to the French capital on October 18th. The update brings more than 60 new features and enhancements to its Ocean Visibility, Road Visibility, and Carbon Visibility solutions.
“Our Autumn release is packed with features aimed at boosting data quality, extending breadth and depth of visibility, and enhancing the user experience,” says Anand Medepalli, Chief Product Officer. “Recognized as experts in delivering consistently high data quality within our industry, our product & engineering teams remain deeply focused on advancing our data science capabilities. Furthermore, we know that reliable visibility data alone is not enough and are introducing new features that make insights more actionable. Supply chain managers need actionable information to bring meaningful efficiencies to exception management, and other supply chain processes, while aiding better collaboration and decision making, and this release delivers on that value.”
Shippeo’s advanced multimodal visibility platform now enables rail freight tracking between seaports and inland port terminals, and now provides port terminal status data for containers, along with enhanced tracking quality, predictions, analytics capabilities, and a revamped user interface.
The update also brings tracking quality enhancements to Road Visibility, as well as new advanced notifications, more streamlined carrier integrations, and higher accuracy predictions.
Shippeo’s Carbon Visibility solution also introduces new data completeness dashboards, an API for easier exchange of emissions data to feed external reporting systems, and the ability to add truck details for more accurate emissions calculations and carbon footprint comparisons.
The release also enhances overall user experience across the platform with its new home page that directs users to high-value tasks. The release also delivers improved refresh rate of displayed data to near-real time as well as other usability enhancements including a new Insights menu and redesigned pages surfacing information more easily to reduce the number of clicks.