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The Next-Generation Supply Chain: Adding resiliency to your agile operations post COVID-19

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Coronavirus Requires Supply Chain Leaders to Adopt Enhanced Decision-Making Abilities

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COVID-19 the new delivery landscape

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Samy Kchok Portrait
Samy Kchok
Retail Expert
Southern Europe Director @ Shippeo
" Visibility, Transparency and Data are key to build a resilient supply chain "
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" The current period of uncertainty related to the COVID-19 pandemic requires great agility based on monitoring our flows and our customers’ capacities to receive. The Shippeo platform acts as the shared tool between carriers, production and trade in order to best manage such crisis periods "
OLIVIER COURAL Portrait
OLIVIER COURAL
Ex-Director of Operations and Supply Chain at Thyssenkrupp Materials France
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Gartner, Critical Capabilities for the CRM Customer Engagement Centre, 8 June 2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's Research & Advisory organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the USA and internationally and is used herein with permissions. All rights reserved.