As customer expectations grow, on-time delivery remains high on the list of priorities as organizations seek to communicate exactly where a delivery is en route whilst providing timely notifications of occurred delays.
Real-Time Transportation Visibility Platforms can greatly enhance customer service and offer range of significant quantifiable benefits, but building a solid business case for implementing RTTVPs can be a challenge because ROI can prove complicated to define.
Building the Business Case for a Real-Time Transportation Visibility Platform,Carly West,18 October 2022.Gartner is registered trademark and servicemark of Gartner, Inc and/or its affliates in the U.S. and internationally, and is used herein with permission. All rights reserved.