Gartner’s 2021 Supply Chain Diversity, Equity and Inclusion Survey finds only 23% of global companies have DEI objectives and report DEI metrics in their scorecards compared to 83% of leading organizations in Gartner’s Top 25.
Across many functions of the end-to-end supply chain, there is an extensive and expensive set of business processes that require humans to perform manual tasks and decisions. Customers are less and less willing to pay for these manual touchpoints and human interference.
Regulatory pressure is likely to increase in the coming years as nation states respond to the findings of the latest IPCC report. Respondents in Gartner’s 2020 Sustainability Survey report pressure to invest in the sustainability strategy is coming from customers (63%), investors (48%) and regulators (46%) in areas including GHG emissions reduction and packaging waste.